Expert technical & business writer & editor. Self-directed team player & team builder will help you to succeed.
Information design & management: Writes on all subjects. For all media. Can simplify jargon for your target audience.

SUMMARY

• Technical Writer. Over 15 years in the IT industry & over 5 years of leadership skills. Attention to detail. Ability to identify issues. Willing to learn. Apply updated technology. Turn jobs around fast. Familiar with standard concepts, practices, & procedures.

• Domain expertise in these fields: Information technology. Banking & financial services. Gaming. Packaging. Cellular telephony. Smart building technology. Printing & publishing. Computer servicing. Displays. Electronic engineering. R&D. Computer peripherals. Insurance. Medical equipment. Healthcare. Online forms. Online training. E-commerce. Marketing. Sales promotion & advertising. Publishing. Radio-TV production.

• Information design, business & IT process mapping, knowledge management.

• Tools. Word. FrameMaker. Acrobat. PhotoShop. Visio. OmniPage. PowerPoint. Excel. JavaScript. HTML. ASP. Ajax. Readability & usability testing. Grammar & syntax coach.

• Designed 23 process flow diagrams for business analyst & IT director:
  Order entry, HR, production specification, production, receiving, & scheduling.

• Saved company 70% off usual tech writing costs.
• Composed, designed & edited user manual for Grand Prix. Produced camera-ready art.

• Documented customer requirements for 4 projects.
• Tested & wrote reports on Web site links.
• Collaborated with tester in writing & editing 3 test plan strategies.

• Company savings due to my employment: $100,000. How I saved it:
• Crisis management: Ebay had to shut down client's e-commerce page. I added a PayPal® page. New page
  went live in 1.5 hours, restoring business.
• Immediate startup: First page went live in my first week.
• Operated with standard, office software.
• No training or workstation expenses.
• Performed all work remotely. No travel expenses.
• Webmaster & content provider for site: Text & graphics. JavaScript & HTML.
• Implemented search engine optimization, review & release strategies.

• Company savings due to my employment: $35,000. How I saved it:
• Immediate startup: First draft in first week.
• Operated with standard software instead of proprietary publishing software.
• Zero training expenses.
• Communicated directly with bank personnel.
• Prepared 13 color manuals for ColeTaylor Reporter, an online banking system.
• Reported software bugs.

• Saved company $26,000 vs. expense of in-house publication.
• Prepared 72-page, kit installation & operation manual for tournament video games.
• Optimized design for swift, economical print production & immediate electronic release.
• Produced downloadable, full-color, PDF manual with index click-tabs.

• Saved client $50K in licenses & training by preparing output with common PC tools.
• Edited & laid out user manuals for DirectConnect document scanner & Web software.
• Shot & edited photos for same manual.
• Composed troubleshooting & maintenance guide, training documents for support team.
• Drafted over 20 manuals on eBanking & security software modules. (ColeTaylor Reporter)

• Improved manual durability & quality. Reduced printing cost & turnaround.
• On crash basis, prepared 52-page operator manual for arcade video game.

• My improvements routinely increased readability on Flesch-Kincaid scale.
• Edited & rewrote manuals for thermal OCR printers & RFID encoders.
• Composed & edited style manual.
• Crafted lesson on converting passive voice to active voice.
• Critiqued & rewrote department Web site.
• Produced & demonstrated interactive, online HTML style guide.

• Beat client deadline, saving Motorola $1,400.
• Wrote, illustrated & edited 172-page user guide for engineers. Subject: Motorola iDEN (intelligent digital
  enhanced network) cellular network control & reporting software.
• Assured manual usability by improving source material syntax & by manual design.
• Designed, managed & negotiated solutions for startup, review & closure.

• DePaul University. Certificate: Computer Career Program. Accelerated post-graduate program. Structured
  programming & system analysis. First in class.
• University of Iowa.  MA: Speech-Broadcasting
• Northern Illinois University.  BA: Speech-Public Address
• National Radio Institute, Washington, DC.  Diploma: Master of Industrial Electronics
• National Technical Schools, Los Angeles.  Diploma: Basic Electronics Technician

• Webmaster, www.hawestv.com
• Officer of ham radio club since 1992, including president, vice-president, secretary. (Extra Class, callsign AA9DT)

Articles in Compton's Encyclopedia, Videomaker, Popular Electronics, Play Meter, Canadian Coin Box, RePlay,
Vending Times, Journal of the Antique Wireless Association, NBTV, ARCI Journal, SPE Journal, Amateur Television
Today. Columns in Spec-Com Journal, Mike Shy.